Frequently Asked Questions

Yes. We ship worldwide, and shipping is complimentary on every order — there is no minimum and no surcharge by destination. Please note that customs duties or import taxes, where applicable, are the responsibility of the recipient; see our Shipping Policy for details.

Orders leave our Maryland atelier within 1–2 business days. US delivery typically takes 3–7 business days; international delivery typically takes 7–21 business days depending on the destination and customs processing.

We offer free 30-day returns on all unworn pieces in original condition. We pay the return shipping, and refunds are issued in full to your original payment method within 5–10 business days of our receiving the return.

Our collection is presently being prepared in the atelier, and pieces are shown as currently unavailable. Join the Private List and we will write the moment ordering opens.

Keep pieces dry, store them separately in the pouch provided, and wipe gently with a soft cloth after wearing. Full guidance is in our Jewelry Care Guide in the Journal.

Consider what you carry daily — phone, wallet, keys, sunglasses — and size up when in doubt. Our Handbag Buying Guide walks through sizes, materials and hardware.

Every order is wrapped with care in our signature packaging at no charge, with a hand-written note on request — simply mention it when you write to us.

Write to support@cestlanantaise.com or call (831) 238-7631, Monday–Friday 9am–5pm Eastern. We reply within two business days.