Shipping Policy

This Shipping Policy forms part of the Terms of Service of C'est La Nantaise Boutique (“the Maison”, “we”). It describes how orders are fulfilled and delivered to our clients worldwide.

Article 1.Scope of Service

1. The Maison ships to addresses in the United States and internationally, to substantially all countries served by our carriers (“Worldwide Service”).
2. Shipping is complimentary on all orders, without minimum order value and without destination surcharge.
3. No handling fees, fuel surcharges, or other shipping-related fees are added at any stage; the price displayed for a piece is the price charged for its delivery.

Article 2.Processing of Orders

1. Orders are processed and dispatched from our atelier in Clarksville, Maryland, within one to two (1–2) business days of order confirmation, excluding public holidays.
2. The client receives written confirmation, including tracking particulars, upon dispatch.
3. Should an item become unavailable after order confirmation, the client shall be notified promptly and offered a full refund or a substitution at the client's election.

Article 3.Delivery Timeframes

1. Estimated transit times, measured from dispatch: United States, three to seven (3–7) business days; international destinations, seven to twenty-one (7–21) business days.
2. Timeframes are estimates and not guarantees; delays attributable to carriers, customs authorities, or force majeure do not give rise to compensation beyond the remedies in our Returns & Refunds Policy.

Article 4.Customs, Duties and Import Taxes

1. For international orders, customs duties, import taxes, and brokerage charges — where levied by the destination country — are the sole responsibility of the recipient and are not included in the purchase price.
2. The Maison declares the true transaction value on all customs documentation and cannot mark orders as gifts or understate values.
3. Clients are advised to consult their local customs authority prior to ordering if the potential liability is material to their decision.

Article 5.Lost, Damaged or Incomplete Deliveries

1. Should a parcel arrive damaged, or fail to arrive within thirty (30) days of dispatch for international orders (fourteen (14) days domestic), the client must notify support@cestlanantaise.com with the order number and photographic evidence where applicable.
2. Upon verification, the Maison shall, at the client's election, reship the order or issue a full refund including any duties the client can evidence having paid.

Article 6.Address Accuracy

1. The client is responsible for the accuracy of the delivery address provided at checkout. Parcels returned for incorrect addresses shall be reshipped at the Maison's discretion; repeated failures may incur a reshipment review.